Syniverse Technical Expert II
17 hours ago
At Syniverse, we're leading the world forward with innovative technology and a collaborative culture. Our team is comprised of industry experts who are passionate about connecting people and businesses worldwide.
Job OverviewWe're seeking an experienced Technical Service Manager II to join our team. This role provides post-implementation technical solutions to clients' business problems, requiring a medium to high level of experience and skill across several key disciplines. As a trusted advisor, you'll serve as a communication link between clients and support teams, ensuring timely and effective resolutions.
Key Responsibilities- Provide expert technical guidance and support to clients, leveraging your knowledge of client applications, web-based applications, mainframe application systems, telecommunications, and customer service.
- Collaborate with cross-functional teams to develop and implement cost-effective and timely solutions that meet clients' business objectives.
- Maintain excellent communication with upper management, participating in customer visits to gain insight into their environment and product usage.
- Use your expertise to recommend service enhancements, improving customer satisfaction and enhancing the value provided to clients.
- Bachelor's degree in Computer Science, Business Management, or related field or equivalent work experience.
- Strong technical and/or operational support background.
- 5+ years of technical support experience in the telecom industry.
- Ability to foster internal and external relationships, possessing strong analytical, business logic, and problem-resolution skills.
Syniverse offers a competitive total compensation package, flexible/remote work opportunities, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. We believe diversity, equity, and inclusion among our employees are crucial to our success as a global company.
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