Platform Support Engineer
3 days ago
This role is a technical expert who resolves platform-level issues in Dynamics 365 Customer Engagement. Key responsibilities include troubleshooting and resolving incidents related to workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment.
Key Responsibilities:
- Provide L2/L3 support for Dynamics 365 CE platform issues
- Troubleshoot and resolve incidents related to Business Rules, Web Resources, Integration issues, System performance issues, Data sync problems, Customization defects
- Participate in change requests, enhancements, and deployment validation
- Work closely with business analysts and functional teams to understand the issue and deliver fixes
- Monitor and resolve integration errors
- Ensure incident SLAs are met and proper documentation is maintained
- Raise and follow up on support tickets with Microsoft if required
Requirements:
- 3-9 years of experience in D365 CE (CRM) support or development
- Strong understanding of Power Platform, Dataverse, and Dynamics 365 architecture
- Experience in creating/debugging Plugins, Custom Workflows (C#), JavaScript, and Power Automate
- Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.)
- Familiarity with DevOps, CI/CD processes, and ALM tools for Dynamics
- Strong analytical, communication, and coordination skills
Nice-to-Have Skills:
- Microsoft certifications: PL-200, MB-910, or MB-600
- Knowledge of Field Service, Omnichannel, or Customer Insights modules
- Experience with Power BI reporting integration
- Exposure to working in ITIL-based support models
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