Restaurant Operations Manager

2 weeks ago


Surat, Gujarat, India Sapphire Foods India Full time

Restaurant General Manager

The Restaurant General Manager is the key leader responsible for driving business growth and excellence in a restaurant setting. This role requires a strong focus on operational efficiency, customer satisfaction, and team development.

Key Responsibilities:

  • Develop and implement strategies to improve restaurant performance, including sales growth, customer satisfaction, and employee engagement.
  • Lead and manage a high-performing team, providing coaching, training, and development opportunities to ensure excellent customer service and operational execution.
  • Manage restaurant operations, including inventory management, labor control, and maintenance of equipment and facilities.
  • Ensure compliance with company standards, policies, and procedures, and maintain a safe and healthy work environment.
  • Collaborate with cross-functional teams to drive business results, including marketing, finance, and human resources.
  • Monitor and analyze financial performance, including sales, profitability, and customer satisfaction metrics.
  • Develop and implement plans to improve customer satisfaction, including menu engineering, pricing strategies, and customer feedback programs.
  • Stay up-to-date with industry trends, best practices, and competitor activity to drive business innovation and growth.

Requirements:

  • Proven track record of success in a restaurant management role, with a strong focus on operational excellence and customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to analyze data and drive business decisions.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and employee engagement.
  • Education and experience in hospitality, hotel management, or a related field is preferred.


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