Service Operations Manager
2 weeks ago
We are seeking a highly skilled Service Manager to lead our service operations department at RISHI JOBS. As a Service Manager, you will be responsible for ensuring the smooth operation of our service department, delivering a heightened level of customer satisfaction.
Key Responsibilities:
- Lead a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity.
- Manage service contracts, track performance metrics, and handle all requests within the deadline.
- Develop and implement service strategies to enhance customer experience and meet service objectives.
- Monitor service metrics and analyze customer feedback to identify areas for improvement and implement corrective actions.
- Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
Requirements:
- Demonstrated success in customer service handling complaints.
- Proficiency in customer relationship management tools and software for tracking and reporting.
- Excellent communication and interpersonal skills with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Detail-oriented with a high level of accuracy in data analysis and reporting.
- Exceptional problem-solving and decision-making abilities with a customer-centric approach to resolving service-related challenges.
Preferred Qualifications:
- Experience in implementing service improvement initiatives and managing service quality standards.
- Multilingual skills to communicate with a diverse customer base.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent leadership and people management skills.
Industry Keywords:
Servicemanagement, Service Operations Management, Service Operation, Service Operations, CRM, Customer Relationship Management (CRM), Team Management, Service Planning, quality control, MS EXCEL, Excel, MS Word
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