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Windows Support Specialist

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title: Windows Support

We are seeking a skilled and experienced professional to join our team as a Windows Support specialist. As the primary point of contact for customers seeking assistance with Microsoft Windows & O365 issues, you will play a crucial role in providing fast, clear, and effective solutions through chat support.

Your Key Responsibilities:

  • Provide prompt and efficient resolutions to customer inquiries.
  • Create a positive experience by demonstrating empathy and patience while troubleshooting.
  • Utilize your technical expertise to diagnose and resolve complex problems.

Required Skills and Qualifications:

  • Prior experience in technical support via chat in Business to Customer environments.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries, with a strong understanding of related technologies.
  • Certifications such as Microsoft Certified: Azure Fundamentals or M365 Fundamentals are highly valued.

Benefits:

  • A dynamic work environment that values innovation, teamwork, and customer satisfaction.
  • Ongoing opportunities for growth and development, including training and professional certifications.
  • A collaborative and inclusive work culture that supports work-life balance.

About the Role:

This is an exciting opportunity to join a forward-thinking organization that prioritizes customer success and employee development. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.