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Business Process Manager

3 weeks ago

Aurangabad, Maharashtra, India beBeeOperations Full time ₹ 12,00,000 - ₹ 17,00,000
Key Role: Business Operations Expert

Job Overview:

Seeking a highly skilled and detail-oriented Business Operations Expert to ensure seamless client onboarding, efficient coordination with telecom operators, and smooth traffic monitoring. This role involves cross-functional collaboration with Sales, Technical, and Partner teams.

Primary Responsibilities:
  • Client Success:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
    • Support customers during account configuration, assist in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Traffic Management:
    • Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to monitor and achieve.
  • Telco Liaison:
    • Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
    • Work closely with telco account managers to follow up and resolve long-pending issues.
  • Reports & Insights:
    • Publish daily performance reports of clients for review and routing deviations.
    • Monitor traffic from customers, identify growth or dip reasons, and highlight with the sales team for corrective action.
    • Identify opportunities and publish findings.
  • Collaboration:
    • Work closely with other departments to ensure a seamless customer experience.
  • Process Enhancement:
    • Identify opportunities for process improvement and contribute to enhancing support team efficiency.
  • Documentation:
    • Develop and maintain detailed documentation of SOPs for regular operations.