Technical Operations Director

1 week ago


Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 32,10,000

Job Title: Technical Support Manager

Key Responsibilities:
  • Oversee all technical support requests, incidents, and problems.
  • Train and mentor technical support engineers.
  • Ensure 24/7 service availability and SLA adherence.
  • Establish and implement ITIL standards for service delivery practices.
  • Act as escalation point for all technical issues.
Preferred Candidate Profile:
  • Graduate in Engineering or Technical discipline with knowledge of servers, desktop O.S., O365, networking, firewall, Windows AD, Domain controller, PC/Laptop/Server Hardware, Tablets, software applications, and server maintenance.
  • At least 15 years of total IT experience with a minimum of 5 years of experience in IT Helpdesk/Service Desk management in an Enterprise environment.
  • ITIL Certification and Microsoft Azure Certification are advantages.

This role requires strong leadership, deep technical troubleshooting knowledge, excellent customer service skills, and problem-solving skills.

We seek an experienced professional to lead our technical support team. The ideal candidate will possess exceptional leadership and technical skills, with a proven track record of delivering high-quality results in a fast-paced environment.



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