Operations Coordinator

1 week ago


Erode, Tamil Nadu, India beBeeProjectManagement Full time ₹ 30,00,000 - ₹ 60,00,000

About the Role

As a project coordinator, you will be at the forefront of representing our organization to clients.

Providing quality customer service interaction through incoming tickets, as well as escalating key issues and questions to our development team in a timely fashion, is crucial to this role.

In addition to ticket resolution with clients, understanding and learning new features of our software will be required in order to create comprehensive documentation for our help center database.

Developing innovative ways to facilitate operational workflows is also encouraged.

Key Responsibilities:

  • Respond to client tickets in a timely manner, providing key customer attention and care to address all their questions and concerns.
  • Understand and escalate software bugs and issues to developers, while ensuring closure with clients once resolved.
  • Leverage new features of our software to write detailed help documentation articles supporting our clients.
  • Maintain liaison between internal departments to resolve and understand client issues.
  • Analyze metrics and stats from our ticketing system to generate reports on time to resolution, classification, and other key client information.
  • Utilize SQL to query our database and extract relevant information when investigating client issues and questions.


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