Service Ambassador

5 days ago


Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Become a vital link between our customers and our organization by joining us as a Support Representative.

As a Support Representative, your primary goal will be to ensure exceptional service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Your key responsibilities will include managing large amounts of incoming calls, identifying and assessing customers' needs to achieve satisfaction, building sustainable relationships and trust with customer accounts through open and interactive communication, and meeting personal/customer call handling quotas.

You will also be responsible for handling customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution, keeping records of customer interactions, processing customer accounts, and filing documents.

In addition, you will follow established communication procedures, guidelines, and policies, and take the extra mile to engage customers.

To excel in this role, you should have a proven track record of customer support experience or experience as a client service representative, strong phone contact handling skills and active listening, a strong hold on using computer and learning new software, familiarity with CRM systems and practices, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, ability to multi-task, prioritize, and manage time effectively, and graduation in any field with 1-3 years of experience.



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