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Customer Service Ambassador
2 weeks ago
We are seeking a seasoned and dynamic Relationship Manager to build and maintain strong relationships with existing customers.
- Develop and maintain strong relationships through regular communication and follow-up.
- Understand customer needs and offer relevant products and services.
- Identify cross-sell and upsell opportunities to increase revenue.
- Maintain accurate customer data and activity records using CRM software.
- Manage customer queries and complaints effectively.
- Proactively inform customers about new products, promotions, and updates.
Responsibilities:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in customer-facing roles with excellent customer satisfaction and service delivery.
- Excellent communication and interpersonal skills for building strong customer relationships.
- Strong organizational skills with ability to manage multiple tasks and priorities.
- Proficiency in CRM software and sales tools.
- Knowledge of industry trends and best practices in customer relationship management.
- Ability to work independently and collaboratively within teams.
A positive attitude, strong work ethic, and desire to learn and grow is essential for success in this role. The ideal candidate will be proactive, resilient, and able to adapt to changing situations.
