Technical Learning

4 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000

We are seeking a highly skilled Technical Learning & Training Specialist to join our team.

Job Overview:

The successful candidate will be responsible for developing and executing internal learning programs on the Business Process Management team.

This role will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Key responsibilities include designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.

  • Develop high-quality training content and facilitate a world-class training experience.
  • Using proven advanced instructional design and adult learning skills, design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
  • Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
  • Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Assess program effectiveness using relevant metrics, correlate metrics with the learning objectives, and use results to report on trends and continuously improve quality.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention, sharing with team members.
  • Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, implement controls as needed, and abide by bank policies regarding data security and privacy.
Key Skills and Qualifications:
  • Bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must.
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
  • A thirst and openness to learn new technical systems is critical to success in this role.
  • Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
  • Strong ability to analyze reports and documentation.
  • Technical skills: Advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint) is a requirement. Knowledge of Articulate 360, Salesforce, Webex, Camtasia, and/or SharePoint is preferred.

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