Digital Learning Platform Manager

The role of Learning Management Specialist involves overseeing the entire lifecycle of learning content within a digital platform. This position demands a blend of technical expertise in platform management and project coordination skills to ensure seamless course delivery, effective learning administration, and successful content development initiatives.

This specialist will be responsible for configuring and publishing learning courses, curricula, and learning paths within the LMS. Ensuring proper course categorization, tagging, and metadata is crucial for optimal searchability and reporting. Additionally, managing course enrollment processes, prerequisites, and completion requirements are key aspects of this role.

Quality assurance of content assets that are requested to load in the LMS is another critical responsibility. The specialist must ensure quality standards are adhered to throughout the process.

• Course Publishing & Content Management
  • Configure and publish learning courses, curricula, and learning paths within the LMS
  • Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting
  • Manage course enrollment processes, prerequisites, and completion requirements
  • Coordinate SCORM, xAPI, and other content package uploads and testing
  • Maintain course catalogs and ensure content accuracy and currency
  • Troubleshoot technical issues related to course functionality and user access
• Quality Assurance
  • Conduct quality assurance of content assets that are requested to load in the LMS
  • Ensure quality standards are adhered to
• Learning Administration
  • Administer user accounts, roles, and permissions within the platform
  • Monitor learner progress and completion rates across all courses and programs
  • Generate and analyze learning analytics reports to track engagement and effectiveness
  • Manage compliance training requirements and automated notifications
  • Support learners with technical issues and platform navigation
  • Coordinate with IT and vendor support for system maintenance and updates
  • Maintain learning records and ensure data integrity within the system
• Strategic Learning Support
  • Collaborate with learning and development teams to align platform capabilities with organizational learning objectives
  • Provide recommendations for platform optimization and feature utilization
  • Support the evaluation and implementation of new learning technologies and integrations
  • Assist in developing learning governance policies and standard operating procedures
  • Participate in vendor meetings and platform upgrade planning
  Requirements
  • Education & Experience
    • Bachelor's degree
    • 2+ years of experience with Learning Management Systems, preferably the same LMS used here
    • 2+ years of project management experience, preferably in learning and development contexts
    • Experience with e-learning content development and SCORM standards
  • Technical Skills
    • Proficiency in LMS platform administration and configuration
    • Understanding of learning standards (SCORM, xAPI/Tin Can, AICC)
    • Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar)
    • Strong analytical skills with experience in learning analytics and reporting
    • Familiarity with HTML, CSS, and basic web technologies
    • Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar)
  • Core Competencies
    • Strong project management and organizational skills
    • Excellent communication and stakeholder management abilities
    • Problem-solving mindset with attention to detail
    • Ability to work independently and manage multiple concurrent projects
    • Customer service orientation with focus on learner experience
    • Change management and process improvement capabilities
  • Preferred Qualifications
    • Project Management Professional (PMP) certification or similar
    • LMS certification or other relevant certifications
    • Experience with learning content development methodologies (ADDIE, SAM, etc.)
    • Background in instructional design or adult learning principles
    Performance Metrics
    • Course publishing accuracy and timeliness
    • Learner satisfaction scores and platform adoption rates
    • Project delivery success rates and adherence to timelines
    • System uptime and technical issue resolution times
    • Content development project ROI and quality metrics
    • Compliance training completion rates and reporting accuracy