Customer Support Professional

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000
Job Title: Customer Support Representative

As a key member of our customer support team, you will play a vital role in ensuring the delivery of exceptional service to our clients.

We are seeking an experienced and skilled professional with a passion for delivering high-quality support and resolution. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience.

  • Key Responsibilities:
  • Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
  • Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
  • Maintain accurate documentation and records using office automation tools.
  • Collaborate with team members to meet operational targets and deliver outstanding service.
  • Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

  • Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
  • Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
  • Communication Skills: Strong verbal and written English communication (minimum C1 level).
  • Typing Skills: Minimum 25 WPM typing speed.
  • Technical Proficiency: Comfortable working with office automation tools and digital platforms.
  • Shift Flexibility: Open to rotational shifts, 5 days a week.

Why Join Us?

  • Opportunity to grow in a fast-paced, process-driven environment.
  • Equal opportunities employer – we are committed to gender equality and diversity.
  • Continuous learning and development through structured training programs.

Our Benefits:

  • Equal opportunities employer – we are committed to gender equality and diversity.
  • Continuous learning and development through structured training programs.
  • Opportunity to grow in a fast-paced, process-driven environment.

At [Company Name], we believe that our employees are our greatest asset. We offer a dynamic work environment that fosters growth, innovation, and collaboration.

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