Operations Team Lead

3 days ago


Indore Mohali, India beBeeWorkforce Full time US$ 90,000 - US$ 1,20,000
Job Overview

We are seeking an experienced Operations Team Lead to oversee and manage our workforce management team.

Responsibilities
  • Lead a high-performing team of Real-Time Analysts in a fast-paced environment with at least 2 years of supervisory experience.
  • Develop and implement effective planning and scheduling strategies to optimize workforce utilization.
Requirements
  • A minimum of five (5) years related call center workforce management experience with at least two years of supervisory experience.
  • Proficient in phone system reporting and scheduling tools as well as Microsoft Office.
  • Strong quantitative and analytical skills to analyze data and make informed decisions.
Preferred Qualifications
  • Five or more years of experience in workforce management.
  • Two years of experience leading Real-Time Management teams.
  • Ability to demonstrate understanding of key workforce management concepts.
Location

Navi Mumbai, Gurugram, Indore, Mohali


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