
Luxury Fashion Retail Operations Manager
3 hours ago
Lead Retail Operations Manager: Luxury Fashion Expert Needed for Premium Shoemaker in Bombay.
Join a team dedicated to craftsmanship and quality. We are seeking an experienced Store Manager to lead our flagship store in Bombay and deliver exceptional customer experiences that embody our brand values.
About Us
We specialize in artisanal shoemaking with traditional techniques like Goodyear welting and hand-channeling. Our commitment to heritage and quality has earned us a reputation as a premium shoemaker.
Key Responsibilities
Leadership & Team Management:
- Recruit, train, and mentor staff members to achieve excellence.
- Foster a culture of accountability and customer-first service.
- Set and track performance goals for the team.
Customer Experience:
- Provide personalized service to every customer.
- Resolve escalations professionally and empathetically.
- Build long-term relationships with clients and repeat customers.
Sales & Growth:
- Drive sales performance and consistently meet or exceed store targets.
- Monitor KPIs and implement strategies for improvement.
- Support and execute in-store events, launches, and brand activations.
Operations & Inventory:
- Manage daily operations to ensure efficiency and quality.
- Oversee inventory levels and replenishments.
- Generate weekly/monthly reports on sales, customer insights, and operations.
Visual Merchandising & Brand Identity:
- Maintain premium retail standards in displays and presentation.
- Ensure the store reflects craftsmanship, timeless design, and attention to detail.
Requirements
Essential Qualifications:
- 6+ years of experience as a Store Manager in luxury/fashion/footwear.
- Proven success in leading teams and achieving sales targets.
- Strong people management, communication, and problem-solving skills.
- Passion for artisanal products, craftsmanship, and premium customer service.
- Proficiency with POS and inventory management systems.
- Fluent in English; Hindi/Marathi.
- Self-motivated, detail-oriented, and able to work in a dynamic retail setup.
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