AWS Cloud Infrastructure Specialist
1 day ago
Manage and maintain cloud computing infrastructure using AWS Management Console for provisioning and management of Amazon Connect instances. Utilize Amazon CloudWatch for monitoring performance and activity metrics, and AWS Identity and Access Management (IAM) for managing user permissions and access control.
Key Responsibilities:
- Integrate microservices using serverless technologies like AWS Lambda for executing backend code in response to events and AWS Step Functions for coordinating microservices into serverless workflows.
- Build conversational interfaces using voice and text with Amazon Lex, integrate with AWS Lambda for backend logic, and Amazon Cognito for user authentication and authorization.
- Process real-time data streaming using Amazon Kinesis Data Streams and AWS Lambda for processing data in real-time.
- Analyze customer conversations with machine learning using AWS Contact Lens, convert speech to text with Amazon Transcribe, and perform natural language processing and sentiment analysis with Amazon Comprehend.
Secondary Skills:
- Knowledge of Avaya CC, Genesys Cloud Contact Center, NICE, and AWS Connect.
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