Transformation Leader

19 hours ago

Anand, Gujarat, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,52,00,000
Transformation Leader - Innovation Department

We are seeking a Transformation Leader for our Innovation department. As a key member of our team, you will be responsible for driving strategic initiatives and leading cross-functional teams to deliver impactful results.

Job Description:

The Transformation Leader will oversee the development and execution of transformation roadmaps for clients across multiple verticals. This includes managing day-to-day execution of various cross-functional transformation initiatives and driving milestones to realization.

  • Provide communication to key stakeholders, including executive management, business owners, and business process leads.
  • Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
  • Identify new technologies that are relevant to service lines and have potential to be scaled.
  • Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.

Required Qualifications:

  • Bachelor's degree in computer science, engineering or relevant field and 10+ years of change management or transformation experience.
  • 5+ years of Program Management experience in a matrix environment.
  • Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
  • Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma).
  • Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.).
  • Experience in the contact center or BPO industry (Voice).
  • Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
  • Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
  • Flexibility to work in shifts.

Preferred Qualifications:

  • Working knowledge of the Scaled Agile Framework.
  • Six Sigma Greenbelt or Black belt / PMP / OCM (Organizational Change Management) certification preferred.

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