Senior Network Engineer

3 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role:

The Network Managed Services Engineer (L2) is a developing engineering role that requires proactive monitoring, identifying, investigating, and resolving technical incidents and problems to ensure IT infrastructure and systems remain operational.

Key Responsibilities:

  • Proactively monitors work queues and performs operational tasks to resolve incidents/requests in a timely manner.
  • Updates tickets with resolution tasks performed and identifies, investigates, analyzes issues and errors prior to or when they occur.
  • Provides second-level support to all incidents, requests, and identifies the root cause of incidents and problems.
  • Communicates with other teams and clients for extending support and executes changes with clear identification of risks and mitigation plans.
  • Follows the shift handover process and escalates all tickets to seek the right focus from CoE and other teams if needed.

What You'll Be Doing:

As a Network Managed Services Engineer (L2), you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. This includes proactively monitoring work queues, performing operational tasks, and resolving incidents/requests in a timely manner.

Requirements:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, taking into account possible changing circumstances.
  • Ability to maintain a positive outlook at work and work well in a pressurized environment.
  • Ability to work hard and put in longer hours when necessary.
  • Ability to apply active listening techniques and adapt to changing circumstances.
  • Familiarity with common network management and monitoring tools.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.



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