Client Success Professional
3 weeks ago
The Client Success Representative will be the primary point of contact for Enfusion clients, providing exceptional support and guidance on the Enfusion platform. This role requires a strong understanding of investment management workflows and operations, as well as excellent communication and problem-solving skills.
Responsibilities
- Provide timely and effective support to Enfusion clients, addressing their queries and concerns related to the Enfusion platform.
- Collaborate with internal teams to resolve complex issues and ensure seamless client experience.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
- Stay up-to-date with Enfusion's product offerings and services, ensuring accurate information is provided to clients.
Requirements
- 4+ years of experience in a product support role for a portfolio management system or order management system provider, or middle/back office or operations role at a hedge fund, prime broker, or fund administrator.
- Bachelor's degree in finance, accounting, economics, financial math, or a related field.
- Excellent written and verbal communication skills, with the ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to prioritize multiple tasks and work independently.
What We Offer
Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous paid time off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
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