Travel Operations Specialist

4 weeks ago


Mumbai Metropolitan Region, India Accelya Full time
Job Title: Travel Operations Specialist

Accelya is seeking a highly skilled Travel Operations Specialist to join our team. As a key member of our operations team, you will be responsible for managing the effective operations of travel-related services in accordance with company policies, procedures, and processes.

Key Responsibilities:
  • Arrange, manage, and coordinate all aspects of domestic and international hotel and travel bookings to meet the specific needs of employees, departments, and guests.
  • Handle and advise employees on travel arrangements, including visas and passports.
  • Manage the reconciliation of travel-related expenses as per the travel policy and process.
  • Provide customer service by responding to inquiries about domestic or international travel.
  • Assist and understand the special needs of employees and guests with disabilities.
  • Handle client/visitor/guest complaints/feedback and other related problems and communicate to the next level or as per the escalation matrix.
  • Timely execution of assigned tasks and projects.
  • Ensure that employees and guest safety and security protocols are followed as per the process and guidelines during their travel.
  • Accurate reporting to ensure meeting the organization's goals.
  • Work as a team with admin team members within the department to ensure backup coverage as and when required.
  • Participate in and assist with organizing admin team initiatives – meetings, training, events, and functions.
Requirements:
  • Strong oral, written, and analytical skills.
  • High level of professionalism.
  • Strong interpersonal skills: ability to interact effectively at all levels and with people of all cultures.
  • Self-directed team player.
  • Ability to work independently, identify problems, and provide solutions.
  • Work well under pressure.
  • Strong multitasking and organizational skills.
  • Able to work flexible hours.
Technical Competencies:
  • Knowledge of relevant flight regulations and required travel documentation.
  • Knowledge on managing/processing of visa.
  • Knowledge on managing/processing of hotel accommodation (domestic and international).
  • Knowledge on managing tickets – domestic and international (hands-on experience on Amadeus and Galileo would be an advantage).
About Accelya:

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers, and take control of their retailing.

Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.

The company's passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.



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