Teacher Support Associate
4 days ago
About the Role
We are seeking a dedicated professional to drive our outbound operations in Khan Academy India's Teacher Support Team. The ideal candidate will be responsible for planning and executing operations related to outbound communications, including maintaining customer contact databases, driving monthly planning cycles, and collaborating with internal stakeholders.
Key Responsibilities
- Develop and execute outbound communication plans aligned with program goals
- Ensure timely execution of communication plans while maintaining quality standards
- Manage dependencies with external stakeholders for outbound communications
- Assess costs and financial impact of outbound communications
- Maintain an up-to-date teachers directory
- Assess the impact of communication and drive improvement on success metrics for the health of outbound support
- Mentor and monitor support agents through feedback and reporting
- Hire, train, and onboard support agents
- Ensure proper knowledge management of support documents
- Analyze and surface insights through teacher support data
Requirements
Data Skills
- Comfortable working with data and performing exploratory analysis
- Able to make data-backed decisions
- Ability to share insights derived using data with the team
Communication Skills
- Good oral communication skills for outbound calls
- Able to write thorough documents for knowledge management
- Ability to read and write in English and Hindi
Program Management Skills
- Ability to create working-backward plans from hard deadlines
- Able to drive projects independently
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