Global Support Associate Manager

1 month ago


Noida, Uttar Pradesh, India UKG Full time

Associate Manager, Global Support - Chat Help

As an Associate Manager of Global Support, you will be responsible for leading a team of technical experts in providing chat support to employees across various departments, including Payroll, Time and Labor, Employee Scheduling, Human Resources, Tax, and Benefits. Your technical expertise and people management skills will be essential in resolving complex issues and ensuring seamless support to our clients.

Key Responsibilities:

  • Lead a team of technical experts in providing chat support to employees
  • Develop and implement strategies to improve support quality and efficiency
  • Collaborate with cross-functional teams to resolve complex issues
  • Provide coaching and training to team members to enhance their technical skills

Requirements:

  • Technical expertise in chat support and people management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Experience in managing teams and developing strategies to improve support quality


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