Global Contact Center Technology Specialist

5 days ago

Tirupati, Andhra Pradesh, India beBeeTelecom Full time ₹ 18,00,000 - ₹ 25,00,000
Telecom Engineer Role

We are seeking an experienced Telecom Engineer to join our team. As a key member of our organization, you will be responsible for designing and implementing global contact center technologies.

Main Responsibilities:

  • Develop strategies that align with organizational goals and execute them in collaboration with senior management.
  • Establish implementation metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Design and implement disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with business needs.
  • Provide subject matter expertise and guidance on best practices, including routing & workflow optimization.

Requirements:

  • Bachelor's degree in Engineering.
  • 3-8 years of overall experience.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API.
  • Good to have Contact Center domain experience.
  • Certifications in contact center management or NICE CXone platforms are advantageous.

Key Enablers:

  • Strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery.
  • Fair understanding of Network basics, additional certifications in voice/network stream would be beneficial.
  • Compliance and security related understanding with respect to voice devices & various platforms.
  • Forward looking with good industry trends and forthcoming technologies in the voice arena.
  • Strong Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on premise-to-cloud migration deployments.
  • Ability to work effectively on multiple projects at a time.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are passionate about telecommunications and eager to grow your career, we encourage you to apply for this exciting opportunity

The ideal candidate will possess excellent problem-solving skills, strong analytical thinking, and effective communication skills. You should be comfortable working in a fast-paced environment and able to adapt quickly to changing priorities.

If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we want to hear from you Please submit your application, including your resume and cover letter, to apply for this role.

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