Pet Retail Store Team Lead

18 hours ago


Bareilly, Uttar Pradesh, India beBeeRetail Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title:

Store Operations Manager

">About the Role:

We are seeking a highly motivated and results-driven Store Operations Manager to lead our retail outlet's daily operations. The successful candidate will be responsible for managing sales, customer experience, inventory, and services such as home deliveries and spa operations.

Key Responsibilities:
  • Customer & Sales Management:
    • Deliver exceptional customer service to drive store sales and customer retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support the team in achieving monthly sales targets.
  • Inventory & Operations:
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising:
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Management (Spa & Grooming):
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Support:
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.


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