
Service Management Platform Lead
2 weeks ago
Job Summary:
We are seeking an experienced leader to oversee the Service Management platform, ensuring seamless operations in alignment with business requirements and industry best practices.
- Develop and implement strategies for platform administration, automation, optimization, and integration
- Collaborate with stakeholders to drive policies and procedures for platform governance
- Leverage expertise in ITSM and CMDB tool architecture and service map configurations to deliver process improvements
- Lead key performance indicators (KPI) and reporting for all service management processes
- Manage vendor relationships and contracts for BAU and project resources, tracking performance metrics
- Oversee team budgeting and expense management for the service management team
- Mentor technical resources to drive organizational objectives and platform stability
- Identify and mitigate risks and audit items for the team
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