Service Management Platform Lead

2 weeks ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 24,00,000

Job Summary:

We are seeking an experienced leader to oversee the Service Management platform, ensuring seamless operations in alignment with business requirements and industry best practices.

  • Develop and implement strategies for platform administration, automation, optimization, and integration
  • Collaborate with stakeholders to drive policies and procedures for platform governance
  • Leverage expertise in ITSM and CMDB tool architecture and service map configurations to deliver process improvements
  • Lead key performance indicators (KPI) and reporting for all service management processes
  • Manage vendor relationships and contracts for BAU and project resources, tracking performance metrics
  • Oversee team budgeting and expense management for the service management team
  • Mentor technical resources to drive organizational objectives and platform stability
  • Identify and mitigate risks and audit items for the team


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