Senior IT Solutions Coordinator

2 days ago


Noida, Uttar Pradesh, India Zones Full time

Job Summary

At Zones, we are seeking an experienced APAC Co-ordination professional to join our team. As a key member of our operations team, you will be responsible for coordinating and managing expectations with Zones Offices and APAC's Strategic partners.

Key Responsibilities

  1. Coordinate and manage expectations with Zones Offices and APAC's Strategic partners
  2. Provide business intelligence through reporting and analysis of key metrics
  3. Drive issue resolution and focus on operational excellence
  4. Facilitate new customer onboarding, large customer engagements, and new program onboarding
  5. Liaison with personnel both within and outside the organization
  6. Primary point of contact for Account's APAC activity

Requirements

  • Good understanding of customer's expectations and translating it to Zones Office and Strategic Partner's POC in APAC region during onboarding
  • Be a watchdog and ensure that service is being delivered within agreed SLAs as prescribed in Master Service Agreement across all geographies
  • Work with Global OEM team wherever required to provide traction
  • Add/Remove products and update prices as part of Catalog Maintenance
  • Create, maintain, and update Account Mapping for each country
  • Highlight to Global KAM team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance, and stock concerns on a daily basis
  • Act as a liaison to remove obstacles, manage escalations, facilitate delivery of service to customers, and address issues impacting sales teams
  • Manage account-specific mailbox and take appropriate actions
  • Participate in weekly sync calls with Global Engagement team to facilitate communications, continuous improvement, and/or alignment of support
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics
  • Design reports which can be sliced and diced to provide updates related to Sales, Purchase, Inventory, and ETAs

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