
ServiceNow Optimization Specialist
5 days ago
Remote Work Opportunity (India)
Full-time Position with Flexible Hours
Experience Required: 7+ Years
Our organization is seeking a skilled ServiceNow Lead and Administrator to manage and optimize our platform across various modules. This role involves leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement.
Key Responsibilities:
- Configure and manage configurations, catalog items, flows, and SLAs
- Lead Knowledge Transfer sessions, audits, and configuration governance
- Develop and implement automation, performance tracking, and cross-functional workflows
- Ensure audit readiness and support compliance efforts
- Collaborate with vendors and internal teams for roadmap planning
Requirements:
- 7+ years of experience with ServiceNow modules
- Expertise in Flow Designer, scripting, ACLs, and integration
- Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling
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