Senior Operations Manager

2 days ago

Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a talented Team Manager to lead our team and drive business success.

Job Title: Team Lead - Operation

Business Process Management (BPM) is a strategic approach to optimize and transform business operations. Our goal is to deliver increased efficiency, deeper insights, and superior outcomes for our clients.

  • Oversees a team of customer service associates and motivates them to achieve Key Performance Indicators (KPIs).
  • Responsible for project execution, monitoring KPIs, and Target compliance.
  • Well-versed with G-suite, particularly Google Sheets and Google Slides.
  • Ensures effective resource allocation to meet both productivity and quality metrics.
  • Documents issues as needed and ensures adherence to policy and procedures.
  • Manages process, resources, and system applications.
  • Follows standard practices and business procedures.

Key Responsibilities:

  • Monitors Emails/chat taken by the associates and provides feedback.
  • Takes weekly, monthly Tickets as per KRAs.
  • Interacts with the quality team to seek feedback on the team's performance and team quality scores.
  • Conducts weekly, monthly reviews for the associates.
  • Prioritizes and assigns work to associates and initiates corrective measures to resolve day-to-day work related problems.

Requirements:

  • 3 years of supervisory experience, preferably in US BFS Email.
  • Fluent English is a must.
  • Excellent knowledge of G-suite.

As a Team Manager, you will have the opportunity to make a meaningful impact on our team's success and contribute to driving business growth.

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