
Senior Operations Manager
1 day ago
Job Title: Senior Operations Manager
Description:
We are seeking a highly skilled Senior Operations Manager to lead our Group Operations team. The successful candidate will be responsible for overseeing the end-to-end policy servicing process for group business, ensuring exceptional customer service and operational efficiency.
Main Responsibilities:
- Coordinate with Sales and Actuarial teams to close individual group processes
- Issue policies and resolve customer and intermediary queries in a timely manner
- Provide an efficient, effective, professional, and courteous service to intermediaries and customers
- Maintain established procedures and contribute to improvements where possible
- Implement and maintain quality and quantity controls for proactive management and problem anticipation
- SUPERVISE AND TRAIN AN EFFECTIVE TEAM that meets business needs as they grow
- Coordinate with finance for policy account balance reconciliation
- Lead the transformation and digitization of group business operations
Requirements:
To be successful in this role, you will require:
- Good experience in operations within the financial services industry
- Experience within the Group Operations department of an insurance company is essential
- Data processing skills to deliver operational efficiency
- Computer skills in using databases, office management software, word processors, and spreadsheets
- Strong leadership, team building, and influencing skills
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