City Fleet Operations Manager

1 week ago


Mumbai, Maharashtra, India Moove Full time
About Moove

Moove is a technology-enabled lending model that aims to transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. Our mission is to create sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

The City Fleet Manager will be responsible for monitoring, supporting, and resolving drivers' issues within our Operations team. This role will also serve as a representative and ambassador for the team across the company and to external stakeholders.

Key Responsibilities
  • Manage the strategy for and execution of driver lifecycle events from sourcing to offboarding.
  • Build and manage a team to develop processes for and manage driver lifecycle and performance.
  • Handle escalations and manage conflict resolutions with our customers.
  • Plan, process, and execute approved vehicle purchases through our partner OEMs.
  • Ensure fleet operations are in compliance with local and state rules and regulations.
  • Find ways to cut costs and maximize profits.
  • Support operational driver safety and compliance.
  • Contribute to the budgeting process from a Fleet Operations perspective.
  • Liaise with peers within the region and company to share knowledge and optimize operations.
  • Monitor driver behavior and ensure a high level of customer service.
  • Analyze data to increase business operational efficiency.
  • Lead deployment and quality of supply chain (i.e., Moove Driver partners).
  • Collaborate with marketing teams to initiate creative local strategies and user growth campaigns.
  • Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners.
  • Focus the team on ensuring DPs hit their KPIs.
  • Set team KPIs.
Requirements
  • Preferred degree in Logistics or Mechanical Engineering or Management or on-the-job experience.
  • Ideally 6 years of similar experience in logistics or supply functions in startups.
  • Candidates must have excellent communication skills.
  • Candidates must have strong negotiation skills.
  • Outstanding organizational skills.
  • Candidates will be subject to analytical tests prior to interviews.
  • Candidates must be tech-savvy and data-centric.
  • Growth mindset to scale up products and new geographies.
Key Metrics
  • Weekly P&L output.
  • Actuals vs. Targets.
  • Weekly Fleet Utilization % of the fleet.
  • Actuals vs. Targets.
  • Driver Full Deposits in hand where relevant by market.
  • NPA %.
  • Monthly Recovery % against fleet size.
  • Cash Collection % against receivables.
  • City Driver Partner satisfaction score.
  • Fleet Safety.
  • Telematics & Cameras.
  • Overall Fleet Growth.
  • Driver conversion vs. vehicle ramp-up targets.
About the Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.



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