Senior Quality Assurance Manager

Job Title: Senior Quality Assurance Manager

We are seeking an experienced Senior Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the integrity and quality of our products throughout the production process.

The ideal candidate will have a strong background in footwear manufacturing operations, quality assurance, and product development, with at least 10 years of experience in these areas. You will have substantial knowledge of testing protocols, product integrity, production cycle timelines, raw materials, product construction, and quality assurance processes for luxury, bridge, and moderate brands in footwear and accessories.

You will work closely with our product development and technical manager teams to ensure that all products meet our high standards. This includes conducting risk assessments, evaluating end product tests, and escalating any issues that may affect product aesthetics or functionality.

In addition to your technical expertise, you will also possess excellent communication skills, both written and verbal, as well as strong influencing skills that inspire trust and confidence in our stakeholders.

• Partner with Product Development and Technical Manager to ensure product integrity.
• Conduct risk assessments and evaluate end product tests for technical support or escalate issues affecting product aesthetics.
• Support technical execution during production and troubleshoot any technical issues.
• Implement a globally aligned process to validate vendors and factories operate efficiently, safely, and ethically, producing high-quality products.
• Evaluate factories to ensure capability in product production, understanding production machinery adjustments and functionality.
• Identify pitfalls in factory layout, manufacturing processes, and quality management, enhancing product quality and daily productivity.
• Communicate with business partners when specialized machinery is needed for mass production.
• Escalate technical issues to business partners for proactive resolution without compromising quality or impacting delivery dates.
• Oversee ongoing production line findings and articulate insights and recommendations to cross-functional teams, DGO, and vendors.
• Maintain knowledge of competitor benchmarking and industry standards to facilitate improvements and protect the brand.
• Collaborate with management and team members to identify training needs and develop or modify training programs for the internal team.
• Actively coach and mentor vendor QA teams to ensure strong business relationships and adherence to the code of conduct.
• Work with the QA team to communicate and validate quality requirements, QA policies, and procedures to new factories.

• At least 10 years of experience in footwear manufacturing operations, quality assurance, and product development.
• Substantial knowledge of testing protocols, product integrity, production cycle timelines, raw materials, product construction, and quality assurance processes for luxury, bridge, and moderate brands in footwear and accessories.
• Familiarity with production processes and best practices.
• Experience working with vendors in Asia.
• Background with high-end brands is desirable.
• Ability to communicate effectively across multicultural environments and varying experience levels, both internally and externally.
• Strong influencing skills that inspire trust and confidence, earning respect from peers and executives.
• Excellent written and verbal communication skills.
• A strong reputation for professional integrity, seasoned business judgment, and objectivity.