
Expert Problem Solver for Business Growth
2 weeks ago
At WizCommerce, we are revolutionizing the way businesses operate in the B2B commerce space. Our mission is to empower companies with innovative technology solutions that drive revenue and foster growth.
We provide a platform that enables sales representatives to take orders seamlessly, while our AI engine allows them to upsell effectively and automate internal processes.
In this role, you will be responsible for handling escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
Key Responsibilities:
- Advanced Technical Support: Handle complex technical issues related to data migration, application stability, and infrastructure. Document solutions for streamlined tracking.
- Issue Resolution: Diagnose and resolve technical issues using problem-solving and debugging skills in a technical SaaS environment.
- Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
Requirements and Qualifications:
- At least 4 years of experience in a technical support role with knowledge of web technologies and familiarity with APIs.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills.
Why Choose Us:
As a technical support engineer at WizCommerce, you will have the opportunity to work with a talented team of professionals who share your passion for innovation and customer satisfaction. You will also have access to cutting-edge technology and resources that enable you to deliver high-quality results.
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