Senior Infrastructure Technical Lead

14 hours ago

Agra, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 20,00,000 - ₹ 25,00,000
Infrastructure Manager Job

We are seeking a dynamic and experienced Infrastructure Manager who excels in leading people, maturing operational practices, and driving process excellence.

This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

About the Role:

  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow structured ITSM workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.

Requirements:

  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers)
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
  • Excellent Critical Thinking and Emotional Intelligence skills.

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