Online Posting Coordinator

1 day ago

Tirupati, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 6,50,000
Job Title: Customer Service Representative

This role is ideal for a highly organized and self-motivated individual who can effectively manage online postings, handle customer communication, and conduct research to support pricing and product accuracy.

  • Create and manage product listings on various platforms such as OfferUp, Facebook Marketplace, and Craigslist.
  • Regularly track sold items and update listings accordingly.
  • Maintain open communication with the sales team to ensure accurate and up-to-date listings.
  • Enhance existing listings by adding more complete information and optimizing for customer engagement.
Key Responsibilities:
  • Respond to customer inquiries in a timely manner via multiple channels including email, phone calls, and voicemails.
  • Aim to respond within 24 hours to ensure effective customer support.
  • Clarify customer questions and provide detailed product information to facilitate smooth transactions.
  • Conduct thorough research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
  • Recommend competitive pricing based on analysis.
  • Assist in preparing data for seamless transitions from item intake to Shopify uploads and final advertising postings.
Requirements:
  • Minimum 1 year of experience in online posting management, customer service, or e-commerce operations.
  • Strong written and verbal English communication skills.
  • Highly organized and capable of working independently during designated hours.
  • Experience with online marketplaces and customer support platforms is an advantage.

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