
High Impact Service Manager Role
7 days ago
Job Summary:
Service Manager PositionWe are seeking an accomplished Service Manager with 8-10 years of experience in Pharma Engineering/Tooling industry to lead and manage service operations for press part tooling customers.
Main Responsibilities:- Oversee and direct service operations for press part tooling customers
- Ensure timely execution of Annual Maintenance Contracts (AMCs)
- Resolve customer complaints through proactive and solution-oriented approaches
- Cultivate collaboration across departments for seamless service delivery
- Mentor and guide service engineers and technicians
- Evaluate and ensure compliance with pharma engineering standards and safety protocols
- Maintain accurate service documentation and performance reports
- Promote continuous improvement in service quality and customer satisfaction
- Foster relationships with sales and R&D teams to enhance customer feedback and product development
- Negotiate with vendors and third-party service providers
- Bachelor's degree in Mechanical Engineering or related field
- At least 8–10 years of experience in Pharma Engineering/Tooling industry
- Demonstrated leadership and team management skills
- Exceptional troubleshooting and technical support capabilities
- Experience in handling audits and regulatory compliance
- Skillful communication and customer relationship building abilities
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