
Guidance Officer
1 week ago
As a seasoned educational guide, you will be the primary point of contact for prospective learners and their families. Your role involves guiding them through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media.
Key Responsibilities:
- Conduct personalized guidance sessions for prospective learners, detailing available upskill courses, certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
- Address queries regarding course tools and software, entry-level requirements, and program pathways.
- Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
- Use consultative, student-first guidance paired with soft closing techniques to meet enrolment targets.
Required Skills and Qualifications:
- Bachelor's degree in any discipline from a recognized institution.
- Exceptional verbal and written communication skills in English and Malayalam.
- Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity.
- Comfortable in a target-driven environment with an emphasis on process compliance and detail.
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