Operations Strategy Director
5 days ago
FatakPay Digital Pvt. Ltd. is seeking a highly skilled Head of Operations to lead our daily operations in Mumbai. As a key member of our leadership team, you will be responsible for driving operational excellence, ensuring compliance, and improving customer satisfaction.
Key Responsibilities- Operational Strategy:
- Develop and implement operational strategies aligned with our company objectives.
- Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.
- Process Optimization:
- Streamline processes across all operational functions to reduce costs and improve service delivery.
- Utilize data analytics to monitor performance metrics and make data-driven decisions.
- Team Leadership:
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of continuous improvement, accountability, and innovation.
- Compliance and Risk Management:
- Ensure all operations comply with regulatory requirements and industry standards.
- Identify and mitigate operational risks, implementing necessary controls.
- Cross-Department Collaboration:
- Work closely with product, technology, and customer service teams to align operational capabilities with business goals.
- Facilitate communication and collaboration across departments and external partners to enhance overall efficiency.
- Customer Experience:
- Focus on delivering exceptional customer experiences by refining operational processes.
- Gather feedback to identify areas for improvement and implement changes accordingly.
Requirements:
- 10+ years of experience in operations management, preferably in the Fintech industry.
- Strong understanding of financial services regulations and compliance.
- Proven track record of leading operational transformations and process improvements.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum based on location (Mumbai) and industry standards.
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