Operations Strategy Director

5 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About the Role

FatakPay Digital Pvt. Ltd. is seeking a highly skilled Head of Operations to lead our daily operations in Mumbai. As a key member of our leadership team, you will be responsible for driving operational excellence, ensuring compliance, and improving customer satisfaction.

Key Responsibilities
  • Operational Strategy:
    • Develop and implement operational strategies aligned with our company objectives.
    • Identify and prioritize operational improvements to enhance efficiency and customer satisfaction.
  • Process Optimization:
    • Streamline processes across all operational functions to reduce costs and improve service delivery.
    • Utilize data analytics to monitor performance metrics and make data-driven decisions.
  • Team Leadership:
    • Lead, mentor, and develop a high-performing operations team.
    • Foster a culture of continuous improvement, accountability, and innovation.
  • Compliance and Risk Management:
    • Ensure all operations comply with regulatory requirements and industry standards.
    • Identify and mitigate operational risks, implementing necessary controls.
  • Cross-Department Collaboration:
    • Work closely with product, technology, and customer service teams to align operational capabilities with business goals.
    • Facilitate communication and collaboration across departments and external partners to enhance overall efficiency.
  • Customer Experience:
    • Focus on delivering exceptional customer experiences by refining operational processes.
    • Gather feedback to identify areas for improvement and implement changes accordingly.

Requirements:

  • 10+ years of experience in operations management, preferably in the Fintech industry.
  • Strong understanding of financial services regulations and compliance.
  • Proven track record of leading operational transformations and process improvements.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum based on location (Mumbai) and industry standards.



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