Digital Transformation Specialist

7 days ago


Gurgaon, Haryana, India Leegality Full time

We are seeking an experienced Digital Transformation Specialist to join our sales operations team at Leegality.

About Us

Leegality is India's first Document Infrastructure Platform, revolutionizing the way businesses complete paperwork. With a strong focus on employee satisfaction and innovation, we have successfully onboarded 1500+ businesses, including large enterprises and high-growth companies.

Our company culture emphasizes employee happiness, with an Employee Net Promoter Score of 97, ranking us as one of the most employee-loved startups in the country.

About the Role

As a key member of our sales operations team, you will be responsible for optimizing and managing our Zoho CRM, Zoho HRMS, and other modules to ensure seamless sales processes and efficient prospecting, lead, and deal management.

Your primary duties will include:

  • Zoho CRM Management: Oversee the entire Zoho CRM system, ensuring it is properly configured and optimized to meet business needs.
  • Sales Process Optimization: Work closely with the sales team to design and implement workflows that enhance the efficiency of sales activities, from lead management to deal closure.
  • Custom Development: Leverage your coding expertise to create custom solutions within Zoho CRM, including workflows, automation, scripts, custom modules, and structured processes with Blueprint, as needed.
  • Data Management & Reporting: Ensure accurate data tracking and management within the CRM, creating detailed reports and dashboards for monitoring sales performance.
  • Training & Support: Provide ongoing support and training to the sales and operations teams on Zoho CRM usage and best practices.

You will collaborate with IT and other departments to integrate Zoho CRM with other business tools, such as marketing automation and customer support systems.

Requirements

To succeed in this role, you should have:

  • A minimum of 2+ years of proven experience with Zoho CRM, with expertise on the platform.
  • Hands-on experience with coding and development within Zoho CRM, including Deluge scripting, API integration, custom functions, and workflow automation.
  • A strong understanding of sales processes and how to optimize them using CRM systems.
  • The ability to work cross-functionally with sales, marketing, and customer success teams, as well as technical staff.
  • Strong problem-solving skills with a proactive approach.
  • A Bachelor's degree in a relevant field, such as IT, Computer Science, or Business Management.

Preferred qualifications include experience working in a SaaS environment and Zoho certifications.



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