Digital Transformation Specialist

4 days ago


Gurgaon, Haryana, India PepsiCo Full time

PepsiCo, one of the world's leading food and beverage companies, is seeking a proactive Digital Transformation Specialist to support its B2B e-commerce solution.

The successful candidate will work with business clients to achieve their desired outcomes while using our platform, drive customer satisfaction, and foster long-term relationships. This role requires a blend of customer service excellence, forward thinking, and in-depth knowledge of e-commerce solutions.

About PepsiCo

PepsiCo has a global portfolio of diverse and beloved brands, including 22 brands that each generate more than $1 billion in annual retail sales. The company operates in over 200 countries and territories around the world, employing over 250,000 people who share a common set of values and goals.

In this role, you will be part of the Digital Products and Application (DPA) organization, which delivers and sustains digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation.

About the Role

This is an exciting opportunity for a B2B E-commerce Solution Manager to join our team. As a key member of the Cloud Operations team within the Product Delivery organization, you will be responsible for engineering reliable cloud, datacenter, edge computing services, and monitoring to set the team's technical strategy & roadmap.

Your primary focus will be on customer relationship management and engagement, including serving as the primary business point of contact for daily sustain operations, understanding business goals and challenges, and providing tailored support and recommendations.

Responsibilities
  • Serve as the primary business point of contact for daily sustain operations
  • Understand business goals and challenges and provide tailored support and recommendations
  • Partner with product and engineering teams to create and socialize plans to transition products/features/capabilities from development to sustain post-Hypercare
  • Guide new business clients through the Sustain onboarding process ensuring a smooth transition to sustain
  • Monitor and respond to customer inquiries through various communication channels
  • Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization
Requirements
  • Bachelor's degree in business, technology, communications or a related field
  • Strong understanding of B2B e-commerce solutions and related technologies
  • Excellent communication, interpersonal, and presentation skills
  • Strong problem-solving and analytical abilities
  • Ability to manage multiple clients and products simultaneously
  • Experience on ServiceNow
  • Experience and good understanding of ITSM (incident management, problem management, etc.)
  • Certification on ITSM preferred
What We Offer

PepsiCo offers a competitive salary package including a base salary of $110,000 - $140,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off. We also offer professional development opportunities to help you grow your career with us.



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