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Salesforce Digital Transformation Specialist

1 month ago

Gurgaon, Haryana, India mccainfood Full time

Job Overview:

Mccain Foods is a leading food manufacturing company seeking an experienced Salesforce Digital Transformation Specialist to join our Global Digital Technology team.

Key Responsibilities:

  • Triage and resolve technical defects in the setup, configuration, and administration of Salesforce applications
  • Collaborate with cross-functional teams to diagnose and resolve issues related to non-Salesforce components and integrated systems
  • Develop and maintain SOPs and admin training materials to improve knowledge transfer and prevent future incidents
  • Perform QA testing and manage deployment of fixes and new functionality
  • Participate in development forums for efficient knowledge transfer of new functionalities transitioning to support

Elevation:

  • Achieve elevated customer satisfaction by delivering high-quality solutions and superior user experience

Guardianship:

  • Ensure minimal downtime and fast issue resolution with good communication
  • System performance, data quality, and usage standardization

Engagement:

  • Establish strong relationships with the Digital team's Salesforce admin, Product owners, and first-line super users
  • Develop partnerships with strategic vendors to facilitate efficient solutions

Data-driven Organization:

  • Ensure solutions deliver timely, complete, and accurate data
  • Identify opportunities to improve or provide data insights to enhance business decisions or agility

Capability:

  • Sustain product capability by supporting knowledge transfer and developing training programs

Innovation:

  • Explore industry trends and advancements in technology to identify new solutions that impact business objectives

Salary Range:$80,000 - $110,000 per annum

Location:Gurgaon, India

Division:Global Digital Technology