International Customer Support Specialist
1 week ago
We seek a customer-focused individual to manage our international customer support operations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries and providing timely solutions in a professional manner.
Key Responsibilities:- Handle inbound and outbound customer communication via email and chat for international customers in English.
- Resolve customer queries related to products, services, orders and payments with accuracy and efficiency.
- Maintain a positive, empathetic and professional attitude towards customers at all times.
- Update customer records and interactions in CRM systems accurately and timely.
- Coordinate with internal teams to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Meet performance metrics, including response time, customer satisfaction score and resolution time.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
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