Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeITLeader Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

As a member of our dynamic IT team, you will play a vital role in delivering top-notch technical support and services to our employees. Your primary responsibility will be to provide expert troubleshooting and resolution for computer hardware and software issues, ensuring seamless collaboration and productivity across the organization.

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Our fast-paced and ever-changing environment demands individuals who are analytical, agile, and influential leaders. You will work closely with cross-functional teams to deliver meaningful results and solutions, adapting to evolving business needs and shifting priorities.

Key Responsibilities:
  • Provide IT procurement, configuration, and support services for PC and Mac platforms, video conference equipment, printers, copiers, phone systems, smartphone devices, and general IT hardware and software.
  • Manage individual workflow and maintain current ticket queue via IT ticketing system.
  • Develop and maintain productive and professional relationships with the user base.
  • Plan, coordinate, and support onsite, online, and hybrid events with IT AV-enabled equipment.
Requirements and Qualifications

To succeed in this role, you must possess:

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