Training and Development Specialist
1 month ago
About the Role:
We are seeking an experienced Training and Development Specialist to join our team at ICCS. The ideal candidate will have a strong background in domestic BPO training and a proven track record of developing and implementing effective training programs.
Responsibilities:
- Develop a comprehensive training schedule to assess employee needs
- Conduct surveys and interviews with employees to identify knowledge gaps
- Consult with other trainers, managers, and leadership to develop targeted training initiatives
- Track and compile data on employee performance and progress
- Design and deliver engaging training materials and presentations
- Communicate training schedules and online resources to employees
- Create customized training strategies and initiatives for different teams
- Maintain a database of all training materials and resources
- Instruct employee training and onboarding sessions
- Evaluate employee performance and provide feedback
Requirements:
- Graduate or postgraduate degree in a related field
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Ability to work effectively in a team environment
- Ability to meet or exceed performance competencies
What We Offer:
A competitive salary of $45,000 - $60,000 per annum, depending on experience. We also offer opportunities for professional growth and development, a collaborative and dynamic work environment, and a range of benefits including health insurance and paid time off.
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