Training and Development Specialist

1 month ago


Mumbai, Maharashtra, India ICCS Full time

About the Role:

We are seeking an experienced Training and Development Specialist to join our team at ICCS. The ideal candidate will have a strong background in domestic BPO training and a proven track record of developing and implementing effective training programs.

Responsibilities:

  1. Develop a comprehensive training schedule to assess employee needs
  2. Conduct surveys and interviews with employees to identify knowledge gaps
  3. Consult with other trainers, managers, and leadership to develop targeted training initiatives
  4. Track and compile data on employee performance and progress
  5. Design and deliver engaging training materials and presentations
  6. Communicate training schedules and online resources to employees
  7. Create customized training strategies and initiatives for different teams
  8. Maintain a database of all training materials and resources
  9. Instruct employee training and onboarding sessions
  10. Evaluate employee performance and provide feedback

Requirements:

  • Graduate or postgraduate degree in a related field
  • Excellent oral and written communication skills
  • Strong organizational and time management skills
  • Ability to work effectively in a team environment
  • Ability to meet or exceed performance competencies

What We Offer:

A competitive salary of $45,000 - $60,000 per annum, depending on experience. We also offer opportunities for professional growth and development, a collaborative and dynamic work environment, and a range of benefits including health insurance and paid time off.



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