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Senior Operations Manager

1 month ago

Noida, Uttar Pradesh, India exl Full time
Job Description

This position is accountable for ensuring a successful onboarding of voluntary cases as assigned. The role involves promoting capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers.

Key Responsibilities:
  • Responsible for coding a Re-enrollment event in IP Tool, setting up the case in EEP, formatting Census files and communicating via email the final delivery of Plane.biz file.
  • Meets individual goals while assisting team to meet team goals.
  • Operates with urgency in a real-time service environment.
  • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools.