Insurance Claims Support Specialist
2 weeks ago
We are seeking experienced professionals with a background in BPO Insurance back-office processes. The ideal candidate will have experience in claims support, be capable of liaising with clients through various communication channels, and possess strong analytical, communication, and leadership skills. The role also involves quality audits and providing training and coaching to frontline associates.
Key Responsibilities:
- Policy/Claims Support: Manage policy setups, changes, and claims intake by coordinating with client contacts via email, chat, and calls.
- Quality Audits: Conduct quality checks on associates' work, provide constructive feedback, and coach team members.
- Team Support: Assist frontline associates with queries, referrals, and support trainees.
- Complex Accounts Handling: Manage and resolve complex account issues while providing on-the-job training for new hires.
- Training: Conduct process-related training sessions for the team as and when required.
Requirements:
- Minimum 1.5 years of experience in BPO Insurance back-office processes with a preference for Claims support.
- Excellent verbal and written communication skills.
- Willingness to work in rotational night shifts.
- Must be available for Work from Office (WFO) in Kochi.
Skills Required:
- Typing Speed: 35 words per minute with 90% accuracy (Preferred).
- Comprehension: Ability to understand and paraphrase problem statements.
- Analytical & Numerical Skills: Proficiency in basic mathematics and problem analysis.
- Pattern Recognition: Ability to recognize patterns and identify the big picture in various documents.
- Communication: Excellent verbal and written communication skills.
We are looking for a skilled Claims Support Professional to join our team at ADVENXA. The ideal candidate will have experience in BPO Insurance back-office processes, with a preference for Claims support. The role involves managing policy setups, changes, and claims intake, as well as conducting quality audits and providing training and coaching to frontline associates. If you have excellent communication skills and are willing to work in rotational night shifts, we encourage you to apply for this exciting opportunity.
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