Insurance Claims Specialist
6 days ago
We are seeking an experienced professional to manage policy setups, changes, and claims intake by coordinating with client contacts via various communication channels. The ideal candidate will have strong analytical, communication, and leadership skills, with experience in claims support and quality audits.
Key Responsibilities:
- Policy/Claims Support: Manage policy setups, changes, and claims intake by coordinating with client contacts via email, chat, and calls.
Quality Audits: Conduct quality checks on associates’ work, provide constructive feedback, and coach team members.
Team Support: Assist frontline associates with queries, referrals, and support trainees.
Complex Accounts Handling: Manage and resolve complex account issues while providing on-the-job training for new hires.
Training: Conduct process-related training sessions for the team as and when required.
Requirements:
- Minimum 1.5 years of experience in BPO Insurance back office processes with a preference for claims support.
Excellent verbal and written communication skills.
Willingness to work in rotational night shifts.
Must be available for Work from Office (WFO) in Kochi.
Immediate availability for joining on the 4th or 5th of October 2024.
- Typing Speed: 35 words per minute with 90% accuracy (Preferred)
Comprehension: Ability to understand and paraphrase problem statements.
Analytical & Numerical Skills: Proficiency in basic mathematics and problem analysis.
Pattern Recognition: Ability to recognize patterns and identify the big picture in various documents.
Communication: Excellent verbal and written communication skills.
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