Chief Digital Solutions Manager

2 weeks ago

Salem, Tamil Nadu, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,40,00,000

We are seeking a dedicated and motivated individual to fill the role of Senior Business Applications Administrator. The ideal candidate will have expertise in Salesforce Service Cloud and/or Planhat, with a proven track record of engaging stakeholders, gathering requirements, and delivering scalable solutions.

Key Responsibilities
  • Owning platform administration to ensure secure access, accurate data, and optimized workflows for teams to work efficiently and make informed decisions.
  • Translating business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
  • Automating and integrating systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
  • Enabling and training teams so they confidently use tools to improve customer outcomes.
  • Monitoring and maintaining system health to ensure reliability, performance, and compliance.
Required Qualifications
  • A minimum of 5-8 years of experience in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat, with a proven ability to quickly master new platforms.
  • A proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.
Preferred Qualifications
  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.
About Us

We are a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With our solutions, companies can transform best practices into smarter workflows, better processes, and operational efficiencies.

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