Senior Support Account Manager

3 weeks ago


Mumbai, Maharashtra, India NetApp Full time

Job Summary

As a Senior Support Account Manager, you will provide leadership and coaching to a team of Support Account Managers, ensuring they deliver exceptional customer service and support services to NetApp's customers. You will work closely with sales teams to position support services to new customers and drive the overall support services pipeline, including renewals.

Key Responsibilities

  • Lead a team of Support Account Managers to achieve team assigned P&L objectives and targets.
  • Develop and implement strategies to improve customer satisfaction and support services delivery.
  • Collaborate with sales teams to identify new business opportunities and drive sales growth.
  • Manage and execute the staffing strategy of your team/region.
  • Participate in quarterly business reviews (QBR) to ensure alignment with business objectives.

Requirements

  • 10-15 years of experience in sales/consulting/support/account management roles, with at least 5+ years of experience as a people manager.
  • Strong leadership and management skills, with the ability to lead high-performance teams.
  • Excellent interpersonal communication and customer service skills.
  • Ability to work effectively with cross-functional teams and stakeholders.


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