Customer Relations Executive
2 weeks ago
Key Responsibilities:
- Ensure that incoming customer calls are attended within 3 rings.
- Maintain the customer database in high order.
- Ensure the upkeep of Executive & Chauffeur lounges.
- Share customer appointment details with front office staff, drivers, and watchman.
- Coordinate service appointments and prepare them as per process.
- Arrange bookings of replacement and loan vehicles.
- Check TIE for pending QBs during service appointments and inform the service team accordingly.
- Explain the service invoice to the customer if the PST is unavailable to handle the vehicle handover.
- Liaise with the company driver for pick-up and drop-off of service for customer vehicles.
- Document and sign the Pick-up Card correctly.
- Check eligibility for VCSP & ANYTIME WARRANTY during service appointments and inform the customer/service team accordingly.
- Call vehicles for pending QBs.
- Conduct exit interviews with service customers during delivery of the vehicle.
- Ensure post-service telephone calls are made within 5 working days from the date of delivery as per process.
- Process negative feedback via the customer complaint process.
- Maintain weekly and monthly records of telephone reports.
- Prepare weekly and monthly telephone report summaries for management to discuss and decide actions.
- Ensure all concerns are closed within 3 days from the date of raising the concern.
- Prepare an action plan on a short-term and long-term basis to arrest the replication of the same concern with the help of CRM.
- Co-ordinate with the Roadside Assistant in case of customer vehicle breakdown.
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Customer Relations Executive
4 days ago
Ahmedabad, Gujarat, India HireBloc Full timeAbout the Role:We are seeking a highly skilled Customer Relations Executive to join our team at HireBloc. As a Customer Relations Executive, you will be responsible for driving sales, promoting products or services, and nurturing positive relationships with customers.Key Responsibilities:Make outbound calls to potential customers to promote products or...
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Customer Relations Specialist
5 days ago
Ahmedabad, Gujarat, India RC Project Consultancy (RCPC) Full timeKey Responsibilities:As a Customer Relations Executive at RC Project Consultancy (RCPC), you will be responsible for leading generation through various sources, handling the end-to-end post-sales process, and resolving customer queries. Your role will involve executing agreements, capturing feedback to enhance service quality, and mentoring call center teams...
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Customer Service Representative
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Customer Relations Coordinator
1 week ago
Ahmedabad, Gujarat, India WorkQuest India Full timeJob Title: CUSTOMER RELATIONS COORDINATORAftersalesQualifications:Graduate/Post Graduate from any streamSkills:Communication Skills • Reporting To: Customer Relationship ManagerExperience:Should have minimum 4 to 5 years experience in Customer RelationsAutomobile Industry experience would be an advantageResponsibilities:Ensure to follow processEnsure that...
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Customer Service Support Specialist
2 weeks ago
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Customer Relations Specialist
2 weeks ago
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Sales and Customer Relations Specialist
1 week ago
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Customer Relations Lead
2 weeks ago
Ahmedabad, Gujarat, India RC Project Consultancy (RCPC) Full timeRelationship Building is a key aspect of this role, as you will be responsible for fostering strong relationships with key customers.Team Leadership is also a critical component, as you will oversee the relationship with customers handled by your team.Customer Complaint Resolution is another essential duty, as you will need to resolve customer complaints...
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Customer Relations Director
1 week ago
Ahmedabad, Gujarat, India RC Project Consultancy (RCPC) Full timeKey Responsibilities:Develop and maintain relationship with key customers for RC Project Consultancy (RCPC).Oversee customer relationships handled by the team, ensuring timely resolution of customer complaints.Utilize CRM programs to conduct business reviews and stay competitive.Enhance customer satisfaction by understanding individual needs and addressing...
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Taxation Compliance Specialist
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Executive Relations Specialist
1 week ago
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Chat Support Specialist
4 days ago
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Customer Success Executive
3 weeks ago
Ahmedabad, Gujarat, India Ikigai Infotech LLP Full timeAre you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic?We are seeking a highly skilled Customer Success Executive to join our team at Ikigai Infotech LLP. As a Customer Success Executive, you will be responsible for...
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Customer Success Executive
2 weeks ago
Ahmedabad, Gujarat, India Ikigai Infotech LLP Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Executive. In this role, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support and guidance.Key Responsibilities:Provide technical support and ad-hoc training to...
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Customer Service Representative
3 weeks ago
Ahmedabad, Gujarat, India SKAPS Industries Full timeJob Title: Customer Services ExecutiveAt SKAPS Industries, we are seeking a highly skilled and motivated Customer Services Executive to join our team. As an Exim Executive, you will play a crucial role in communicating with our clients in the USA and managing import/export-related works.Key Responsibilities:Communicate effectively with clients in the USA to...
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Customer Service Representative
3 weeks ago
Ahmedabad, Gujarat, India SKAPS Industries Full timeJob Title: Customer Services Executive Job Summary: We are seeking a highly skilled and experienced Customer Services Executive to join our team at SKAPS Industries. As an Exim Executive, you will be responsible for communicating with USA staff and handling import/export-related works. Key Responsibilities: * Communicate effectively with clients in the...
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Strategic Public Relations Professional
2 weeks ago
Ahmedabad, Gujarat, India Sri Sai Overseas Recruitment Full timeRole SummaryAt Sri Sai Overseas Recruitment, we are seeking a highly skilled Strategic Public Relations Professional to join our team. This key role will be responsible for devising and implementing effective public relations strategies to promote the company's profile across various channels.Key ResponsibilitiesDevelop and execute creative public relations...
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Customer Success Manager
4 days ago
Ahmedabad, Gujarat, India TALENTHIRE HR SOLUTIONS Full timeTalentHire HR Solutions is a recruitment firm that specializes in Executive Search and Selection, providing services like Contract/Permanent Staffing, Payroll Management, and Corporate training to help corporate companies source the best talent for their onsite/offshore requirements. Our core expertise lies in recruitment, with a focus on Executive to...
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Customer Service Representative
3 weeks ago
Ahmedabad, Gujarat, India SKAPS Industries Full timeJob Title: Customer Services ExecutiveAt SKAPS Industries, we are seeking a highly skilled and experienced Customer Services Executive to join our team. As a key member of our operations team, you will be responsible for communicating with clients in the USA and managing import/export-related works.Key Responsibilities:Establish and maintain effective...
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Customer Service Representative
5 days ago
Ahmedabad, Gujarat, India VYUH Logistics Pvt. Ltd. Full timeJob OverviewVYUH Logistics Pvt. Ltd. is a leading logistics service provider that delivers customized solutions to customers worldwide. As a Customer Service Executive, you will play a key role in ensuring the smooth movement of goods across borders.Key ResponsibilitiesManage and coordinate import and export operations, ensuring compliance with international...