DBS Bank Customer Support Specialist
7 days ago
Job Summary
As a key member of our Consumer Banking Group, you will play a crucial role in ensuring seamless customer experiences across various banking transactions. Your exceptional interpersonal and communication skills will enable you to build strong relationships with clients, while your ability to work under pressure will help you meet deadlines and deliver results.
Key Responsibilities
- Process cash transactions, transfer transactions, and clearing of instruments with high accuracy and efficiency.
- Provide exceptional customer service by responding to inquiries, resolving issues, and escalating concerns to the appropriate authorities.
- Ensure compliance with all applicable regulations and bank policies for banking transactions.
- Process requests for new account openings, transaction updates, and other customer service requests.
- Collaborate with internal teams to resolve complex customer issues and ensure timely resolution.
Requirements
- 2-4 years of banking experience with a graduate degree in banking or commerce.
- Excellent interpersonal and communication skills with the ability to build strong relationships with clients.
- Ability to work under pressure and meet deadlines while maintaining high accuracy and efficiency.
- Knowledge of internal and external regulations, as well as good computer skills.
About DBS Bank
DBS Bank is a leading bank in Asia, committed to helping our customers realise their dreams and ambitions. Our consumer banking group offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, to help our customers achieve their goals.
-
Senior Corporate Banking Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Senior Corporate Banking SpecialistJob Summary:DBS Bank is seeking a Senior Corporate Banking Specialist to join our team. The successful candidate will be responsible for supporting Senior Relationship Managers in day-to-day tasks for strategic group accounts, preparing credit proposals, and monitoring key accountabilities.Key...
-
Mumbai, Maharashtra, India DBS Bank Full timeJob Role and ResponsibilitiesAs a Production Support Engineer in DBS Bank's Technology and Operations team, you will play a crucial role in ensuring the smooth operation of our banking applications and systems. Your primary responsibilities will include providing technical support to critical banking applications, managing ITIL processes, and collaborating...
-
Legal Specialist, Consumer Banking
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Legal Specialist, Consumer BankingDBS Bank is seeking a highly skilled Legal Specialist to join our Consumer Banking team. As a Legal Specialist, you will play a critical role in ensuring that our bank's interests are protected and that we maintain a good standing with all our regulators, customers, and business partners.Key...
-
Legal Specialist, Consumer Banking
3 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Legal Specialist, Consumer BankingJob Summary:We are seeking a highly skilled Legal Specialist to join our Consumer Banking team. As a Legal Specialist, you will be responsible for providing legal advice and support to the business, ensuring compliance with relevant laws and regulations.Key Responsibilities:Provide legal advice and support to the...
-
Customer Experience Specialist
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Summary:DBS Bank is seeking a highly skilled Customer Experience Specialist to join our Consumer Banking Group. As a key member of our team, you will be responsible for handling customer escalations and addressing grievances raised by customers through various channels.Key Responsibilities:Ensure escalated complaints are handled in a timely and...
-
Digital Banking Specialist
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Role: DBS Bank seeks a skilled Digital Banking Specialist to join our team. This role involves managing all Enterprise Systems for Retail Banking, ensuring ongoing maintenance, change, and upgrades. The ideal candidate will have 7+ years of experience in Retail Banking Technology and strong problem-solving skills.Key Responsibilities:Implement and manage...
-
Legal Specialist, Corporate Banking
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Legal Specialist, Corporate BankingDBS Bank is seeking a highly skilled Legal Specialist to join our Corporate Banking team. As a Legal Specialist, you will provide legal support to our Global Transaction Services Department, Custody Business, and DBS IFSC Banking Unit in India.Key Responsibilities:Provide legal advice to manage legal risk and...
-
Corporate Banking Legal Specialist
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Corporate Banking Legal SpecialistDBS Bank is seeking a highly skilled Corporate Banking Legal Specialist to join our team. As a key member of our Legal and Compliance team, you will play a critical role in providing legal support to our Global Transaction Services Department, Custody Business, and DBS IFSC Banking Unit in India.Key...
-
Digital Banking Specialist
3 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryDBS Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a key member of our Technology and Operations department, you will be responsible for implementing and managing all Enterprise Systems for Retail Banking, covering Liabilities and Digital Banking.Key ResponsibilitiesImplement and manage Enterprise Systems for...
-
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Senior Associate, Specialist, User Experience Journey, Consumer BankingJob Summary:DBS Bank is seeking a highly skilled and experienced Senior Associate, Specialist, User Experience Journey, Consumer Banking to join our team. As a key member of our Consumer Banking Group, you will be responsible for managing complaints received at the nodal desk...
-
Legal Specialist, Business Banking
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeAbout the RoleWe are seeking a highly skilled Legal Specialist to join our Business Banking team. As a key member of our team, you will provide legal advice and support to help us achieve our business objectives.Key ResponsibilitiesAnticipate and manage legal risk - Identify, evaluate and address issues of legal risk in retail banking products & services...
-
Legal Specialist, Consumer Banking
3 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Legal Specialist, Consumer BankingJob Summary:This role exists to provide legal support to the Consumer Banking Group and support units on legal and regulatory matters. The successful candidate will provide solutions to manage operational challenges and help create a robust plan to deliver customer needs within the scheme of laws and...
-
Strategic Bank Relationship Manager
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled Banking and Wealth Management Specialist to join our team at DBS Bank. As a key member of our Consumer Banking Group, you will be responsible for delivering exceptional sales performance and providing top-notch customer service to our clients.Key ResponsibilitiesIdentify and meet customer needs through the sale and...
-
Customer Service Banking Associate
1 week ago
Navi Mumbai, Maharashtra, India DBS Bank Full timeAbout the RoleAs a key member of our Consumer Banking Group, you will play a crucial role in ensuring seamless banking transactions and exceptional customer service. With a focus on compliance and operational efficiency, you will work closely with our team to deliver high-quality results and drive business growth.Key ResponsibilitiesEnsure adherence to...
-
Mumbai, Maharashtra, India DBS Bank Full timeJob Title:Complaint Management SpecialistJob Summary:DBS Bank is seeking a highly skilled Complaint Management Specialist to join our Consumer Banking team. As a key member of our team, you will be responsible for managing complaints received across various channels, ensuring customer satisfaction, and growing the DBS reputation as a top service provider.Key...
-
Compliance Specialist, Consumer Banking
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryDBS Bank is seeking a highly skilled Compliance Specialist to join our Consumer Banking team. As a key member of our compliance team, you will play a critical role in ensuring that our business initiatives and practices comply with applicable rules and regulations.Key ResponsibilitiesManage regulatory risk and ensure compliance with relevant laws...
-
Sales Support Specialist
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Sales Support SpecialistJob Summary:DBS Bank is seeking a highly skilled Sales Support Specialist to drive partnership channel for credit card acquisition. The successful candidate will be responsible for managing user journeys and KYC management for credit card originations.Key Responsibilities:Drive sales funnel to optimize sales conversionsLead...
-
Process Improvement Specialist
1 week ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Summary:We are seeking a highly skilled Process Improvement Specialist to join our Institutional Banking Group as a key member of the COO Office. The successful candidate will be responsible for identifying and implementing process improvements that enhance customer and employee experience.Key Responsibilities:Map and analyze business processes to...
-
Senior Finance Specialist, Corporate Banking
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled Business Finance specialist to join our team at DBS Bank. The successful candidate will be responsible for monitoring and controlling the financial performance of our Institutional Banking Group (IBG) and Corporate Banking.Key ResponsibilitiesSupport all initiatives for DBS Bank in Institutional Banking, with a...
-
Banking Operations Officer
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Banking Operations Officer to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in ensuring the efficient and effective operation of our banking services.Key ResponsibilitiesExecute all aspects related to branch operations in a...