DBS Bank Customer Support Specialist

7 days ago


Mumbai, Maharashtra, India DBS Bank Full time

Job Summary

As a key member of our Consumer Banking Group, you will play a crucial role in ensuring seamless customer experiences across various banking transactions. Your exceptional interpersonal and communication skills will enable you to build strong relationships with clients, while your ability to work under pressure will help you meet deadlines and deliver results.

Key Responsibilities

  1. Process cash transactions, transfer transactions, and clearing of instruments with high accuracy and efficiency.
  2. Provide exceptional customer service by responding to inquiries, resolving issues, and escalating concerns to the appropriate authorities.
  3. Ensure compliance with all applicable regulations and bank policies for banking transactions.
  4. Process requests for new account openings, transaction updates, and other customer service requests.
  5. Collaborate with internal teams to resolve complex customer issues and ensure timely resolution.

Requirements

  • 2-4 years of banking experience with a graduate degree in banking or commerce.
  • Excellent interpersonal and communication skills with the ability to build strong relationships with clients.
  • Ability to work under pressure and meet deadlines while maintaining high accuracy and efficiency.
  • Knowledge of internal and external regulations, as well as good computer skills.

About DBS Bank

DBS Bank is a leading bank in Asia, committed to helping our customers realise their dreams and ambitions. Our consumer banking group offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, to help our customers achieve their goals.



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